IT Services Comparison

Ever wonder what the pros and cons, advantages and disadvantages, and/or benefits and comparisons are to outsourcing IT services versus having an internal IT staff? The following is a comparison between three different IT Support options: Sole Proprietor Outsourced IT Support, Full-time Internal IT Staff, and Managed IT Services.

Managed IT Services by Catalyst	Full-time Internal IT Staff	Outsourced IT Support Sole Proprietor
Proactive IT Support utilizing Best IT Practices and implementing an efficient Support System	Reactive/Break-fix Support	Reactive/Break-fix Support
A dedicated Team of IT Professionals with experience across multiple network infrastructures	A single or team of IT Professionals with experience limited to the organizations infrastructure	A single IT Professional with various experience but limited resources
Significantly less expensive than a full-time person’s salary with 5+ years experience and certified	Salary plus benefits increasing costs	Costs become less competitive when network uptime and increased productivity are essential